THE VAN LOCK COMPANY, INC.
The Van Lock Company
Copyright 2013. All rights reserved Phone: 513-561-9692 Fax: 513-561-0314 Cincinnati, Ohio USA
For immediate assistance please call 1-800-878-1826
Our locks and keys require very little maintenance and are designed for the rigors of their particular application(s). We do suggest lubrication of the locks on a periodic basis with a dry-film type PTFE lubricant. Use of other lubrications may actually do more harm than good by attracting dust and debris.
Q. I’ve purchased used locks, can I obtain additional keys?
A. Probably not. The locks you purchased have registered codes that belong to another entity. You will need specific permission from the registered user for release of those codes.
Q. I have locks that I’d like set to a different combination. Is that possible?
A. If you have purchased our Vanamatic style locks it is as simple as turning a key. If you have traditionally keyed locks we can perform a “recombination” for a small fee. Please contact us to begin that process.
Q. I have a lock and/or a key, but do not know the code or where it originally came from. Can you help?
A. We can certainly try. Unless the key is marked with a serial # or other unique markings, you will likely need to send the item to us so that we can determine the code. Once we have determined the code, we will contact you to explain the options. Call 1-800-878-1826 to begin the process.